FAQ
Questions and answers
Last changed: 12 November 2026.
Which address can I use?
Payments are sent through FaucetPay, so the address you enter has to be linked to a FaucetPay account. Link it in your FaucetPay account first, then enter it here. We check every address with FaucetPay before a task starts, and an address FaucetPay doesn't recognise can't be used.
Why wasn't my task accepted?
Every task has a minimum time. If you come back sooner than the task can really be done, your return isn't accepted. Reopen the task and complete it.
Why is my payment queued?
Payments are paused right now, or yours is waiting to be checked by hand. A queued payment is sent once payments resume and it has passed its checks.
Why was my payment not sent?
Payments that fail our checks aren't sent. We don't say which check, so it can't be gamed.
Why can't I claim?
Some addresses, accounts or connections can't claim, for example VPNs and data-centre networks.
I can't use the picture challenge.
It's a visual check, and there's no audio or text alternative yet. You can answer it with the keyboard: arrow keys move a marker, Enter answers.